The brand new SAP Services and Support e book explains SAP's choices in a clear, comprehensible way and addresses variations between the necessities of latest customers and professional users.

A patch can be a code-correction for a certain Model of the SAP products. Support packages are a group of one or more patches, and are launched over a program.

proactive support recommendations for every webpage - driven by AI and curated by SAP support on your application

Accessibility many different support channels to assist you to solve your situation in the easiest way possible. Many of the support channels are built-in into the appliance, using synthetic intelligence (AI) algorithms to recommend the best channel to solve your issue.

Solitary sign-on with SAP Passports: electronic customer certificates that aid you in securely navigating throughout SAP digital Internet sites

"I might say we need 30 to 40 % much less the perfect time to get our perform performed, all owing to Jet. Preset assets, such as, used to choose half on a daily basis; now Jet does that immediately. That's awesome.”

Everything the IT crew needs to be efficient and in condition to support the requirements on the enterprise – not simply the IT Office.

In an effort to enable obtain for SAP to some shopper technique, a network link involving the customer's more info SAProuter and the SAProuter at SAP (over a server referred to as sapservX) is necessary.

Sunrise ITSM gives the controls and processes making sure that operational issues are correctly managed.

Overseeing belongings is more info very important for instantly determining and pinpointing prospective difficulties, letting for swift and helpful intervention. Optimise asset lifespan as a result of frequent and rapid servicing, decrease squander.

The adjustment won't stand for a rise in record price ranges for SAP support choices. Afflicted prospects and companions might be notified in accordance Along with the respective regionally agreed contractual stipulations. Go through the full assertion in English or German.

 In case you have any questions on these or other support topics, you should do not be reluctant to Get hold of CIC.

The brand sap support services new SAP Services and Support e-book clarifies SAP's offerings in a transparent, comprehensible way and addresses distinctions between the requirements of recent consumers and professional consumers.

SAP will not boost service fees for present SAP Enterprise Support contracts for the duration of the Original interval 1 and initial renewal time period 2.3 Following the agreement is out on the First price tag lock SAP may well enhance the support rate by CPI on annually basis, matter to contract terms.